At Haywalls, we want your pieces to arrive safely and as quickly as possible. Please read below for details on how we process, pack, and ship your order.

1. Processing Time
Orders are typically processed within [1–3] business days of purchase. During busy periods (such as sales or holidays), processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

2. Shipping Destinations
Estimated delivery times:

• UK: [2–4 business days]
• Rest of EU: [3–7 business days]
• Rest of world: [7–14 business days]

3. Handmade & Natural Materials
Many of our products are handmade, hand-carved, or crafted from natural or reclaimed materials such as wood, stone, and marble. As a result:

• Some items may take slightly longer to prepare due to careful packing
• Larger or heavier pieces (e.g., bowls, statues, furniture) may ship separately or via a different carrier
• We take extra care packing fragile items like glass and ceramics to minimize the risk of damage in transit

4. Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can follow your delivery every step of the way.

5. Damaged or Missing Items
We carefully inspect and pack every item before it leaves our warehouse. However, if your order arrives damaged or incomplete, please contact us within [7 days] of delivery at [Insert contact email], along with photos of the damaged item and packaging, so we can resolve it quickly.

6. Delays
While we do our best to meet the estimated delivery times above, shipping times may occasionally be affected by factors outside our control, such as customs processing, weather, or carrier delays. We appreciate your patience in these cases.

7. Customs & Import Duties (International Orders)
For orders shipped outside [UK/the EU], the recipient may be responsible for any customs duties, import taxes, or fees charged by the destination country. These charges are not included in the item price and are the responsibility of the customer.

8. Contact Us
If you have any questions about your order or our shipping process, please reach out to us at hello@haywalls.com.